ED-CCTP-106 Computer Technician Professional Program

Price: 
$3,460.00
Category: 
IT - CompTIA, IT - In Demand Jobs!, CCTP Programs
Combined Hours: 
637.5
Course Type: 
Mentor Supported Self-Study Instructor Led - 4 Weeks Long
Bundled Courses:
CompTIA A+
CompTIA Network +
CompTIA Security+
Better Interpersonal Communication
Personal Excellence
Service by Telephone
Email Etiquette
What is Customer Service?
Having a Customer Focus
  • Description
  • Objectives
  • Outline
  • Materials
  • Certification
  • Approvals
  • System Requirements
  • Watch a Demo

Our Complete Career Training Programs (CCTP) include both the training you need and the skills you will want in order to be prepared for your new career. We have taken online career programs to a whole new level by bundling our Career Training with Professional Development and Personal Enrichment courses to ensure you have a diversified learning experience.

Our mentor-supported career courses focus on the industry standards that prepare you for your chosen career or certification. You will also get our smaller, self-study professional development courses to fine tune some of the softer skills needed in your chosen career, and our four-week long, instructor-led personal enrichment courses to further your employment training.

Sign up today for this all-inclusive career training program!  

CompTIA A+

We offer you the most effective way to earn your CompTIA A+ certification. CompTIA A+ is the starting point for a career in IT. The exam covers maintenance of PCs, mobile devices, laptops, operating systems and printers. Two exams are necessary to be certified: CompTIA A+ Essentials, exam code 220-901; and CompTIA A+ Practical Application, exam code 220-902.

CompTIA A+ 220-901 covers the fundamentals of computer technology, installation and configuration of PCs, laptops and related hardware, and basic networking. CompTIA A+ 220-902 covers the skills required to install and configure PC operating systems, as well as configuring common features (e.g. network connectivity and email) for mobile operating systems Android and Apple iOS.

This course includes access to a hands-on Practice-Lab for 220-902, which will allow candidates to have training in the practical application of the course concepts without having to buy any additional software and will prepare them for success on the certification exam.

Prerequisite(s): Students should have basic keyboarding and computer skills, and be comfortable navigating the internet.

 

CompTIA Network +

TThe CompTIA Network+ certification is the sign of a qualified networking professional. Our course is designed to teach the CompTIA Network+ skills necessary to prepare for the N10-007 certification exam. CompTIA Network+ certification is vendor-neutral, validates technical competency in network technologies, installation and configuration, media and topologies, management, and security. CompTIA Network + is designed to ensure a common level of understanding for IT Professionals.

This course includes access to a hands-on Practice-Lab which will allow candidates to have training in the practical application of the course concepts without having to buy any additional software and will prepare them for success on the certification exam
 

Prerequisite(s): We recommend candidates possess CompTIA A+ certification and networking experience. Students should have basic keyboarding and computer skills, and be comfortable navigating the internet.

 

CompTIA Security+

CompTIA Security+ certification designates knowledgeable professionals in the field of security, one of the fastest-growing fields in IT. CompTIA Security+ is an international, vendor-neutral certification that demonstrates competency in Network Security, Compliance and Operational Security, Threats and Vulnerabilities, Application, Data and Host Security, Access Control and Identity Management Cryptography.

This course prepares for the Security+ certification exam SY0-501. Many corporations recommend or require the Security+ certification for their IT employees. Companies like Sun, IBM/Tivoli Software Group, Symantec, Motorola and Olympus Security Group know the value of a Security+ certification and recommend or require it of their IT employees.

This course includes access to a hands-on Practice-Lab which will allow candidates to have training in the practical application of the course concepts without having to buy any additional software and will prepare them for success on the certification exam.

Prerequisite(s): We recommend candidates possess CompTIA Network+ certification and two years of technical networking experience, with an emphasis on security.

Better Interpersonal Communication

Interpersonal Communication is a very important skill that is needed to develop and maintain personal and professional relationships. Just because you are talking does not mean you are communicating. This course will take you through the steps involved in understanding the importance of interpersonal communication and the effect on our daily interactions.

* You have 4 weeks to complete this course from date of your enrollment.

** Course Subject to Change.

Personal Excellence

As a person with unique gifts to offer, it is your responsibility to use your talents wisely and it is your right to enjoy yourself while doing so. In this class we will learn what it takes to develop career-enhancing skills that include: goal setting, time management, and personal organization. You will learn the crucial steps it takes to improve your creative abilities, gain confidence and minimize conflict in your life. Just as a successful business requires a mission and a plan, so does a fulfilling life.

* You have 4 weeks to complete this course from date of your enrollment.

** Course Subject to Change.

Service by Telephone

Not all customer service work happens face-to-face; much of it is conducted by phone. Telephone greetings are critical because they help form first impressions, which help them decide whether to do business with a company in the long run.  Having polished telephone skills and practice good phone etiquette may be the difference between an average and exceptional customer service experience. This course discusses the role telephones play in the customer service industry. 

Email Etiquette

In decades past, business writing was a rare, formal event. Most everyone has a computer at home or work these days, so we are now many times more likely to send a written message to others using email. Sometimes these messages are poorly written, which creates misunderstandings and affects the sender’s reputation. 

What is Customer Service?

Almost all businesses and industries rely upon their customers to earn a profit.  Being able to understand a customer’s needs and being able to fulfill those needs effectively is a strategic advantage for organizations. Before excellent customer service can be delivered, the service provider needs to understand basic elements and terms relating to customer service as well as the impact that social media and virtual networking have on customer purchasing decisions. Lastly, good customer service starts by understanding and practicing the fundamentals with every customer, every day. This course introduces learners to basic elements of customer service.

Having a Customer Focus

Customer service is not about making a sale at all costs; it’s about ensuring the customer receives what they need. Customers’ Perception of a company’s customer service is affected by the actual service delivered. Service failures are bound to arise, so rather than dwelling on negative aspects of customer problems, companies should focus on the positive opportunities the problems generate. This course discusses ways to ensure workers provide a customer focus.

** Course Subject to Change.

CompTIA A+

By the end of this course, you will be able to:

  • Identify the basics of PC Hardware, configurations and wireless networks
  • Recall the steps for troubleshooting hardware, including mobile devices, printers and networking
  • Recognize the steps for installing and configuring operating systems and software
  • List ways to work with network services and operational procedures
  • Identify security concepts and technologies

CompTIA Network +

By the end of this course, you will be able to:

  • Recall the principles of networking including IP Addressing, Subnetting, Troubleshooting, Topology Selection, Backbones, and Segments
  • Identify the steps for installing and configuring different network types
  • Recognize the basics of Ethernet and Networking Devices
  • List methods for documenting, monitoring, and managing security threats
  • Identify Software, Hardware and Troubleshooting Tools

CompTIA Security+

By the end of this course, you will be able to:

  • Identify the principles of network security
  • Recognize the steps for compliance and operational security
  • Define Devices and Infrastructures
  • Recall the steps for controlling access authentication, and authorization
  • List the steps for protecting Wireless Networks

Better Interpersonal Communication

After completion of this course you should be able to:

  • Recognize the basics and importance of verbal and nonverbal communication
  • Identify steps associated with the learning process and how to improve your listening skills
  • Recall types of personality styles and the perception process
  • List styles of conflict and what contributes to it

 

Personal Excellence

After completing this course, you should be able to:

  • Define what a strategic plan is and why you need one
  • Recall potential success factors in life 
  • Recognize how to implement goals and follow through on accomplishing them
  • Identify how to select and implement successful strategies

Service by Telephone

After completing this course, you should be able to:

  • Recognize the importance telephone communications plays for customer service
  • Identify how to effectively answer the telephone
  • Recall how to use voice response systems
  • Recognize how to leave an effective recorded message
  • List ways to assess your phone deliver skills

Email Etiquette

After completing this course, you should be able to:

  • Define the role proper netiquette has in email
  • Identify how to convey “non-verbal” meaning
  • Recall the proper way to organize an email
  • List several ways to write clear and effective messages
  • Name several components of effective emails 

What is Customer Service?

After completing this course, you should be able to:

  • Define customer service
  • Describe the strategic advantage of exceptional customer service
  • Summarize customer service terms
  • Explain social customer needs
  • List some basic customer service tips

Having a Customer Focus

After completing this course, you should be able to:

  • State how customers evaluate service
  • Recognize service recovery
  • Recall how to listen to customers
  • State how to provide customers a fair solution
  • Recall steps on how to resolve complaints quickly

CompTIA A+

CompTIA A+ 220-901 Module 1
PC Hardware

  • Motherboards, Processors, and Memory
  • Identifying Motherboard Components
  • Purposes of Processors
  • Memory Terms
  • Storage Devices
  • Power Supplies
  • Hard Disk Drive Systems
  • Removable Storage
  • Installing, Removing and Configuring Storage Devices
  • Identifying Characteristics of Power Supplies

CompTIA A+ 220-901 Module 2
Peripherals, Expansion and Display Devices

  • Peripherals and Expansions
  • Installing and Configuring Expansion Cards
  • Connectors and Cables
  • Input Devices
  • Multimedia Input Devices
  • Output Devices
  • Understanding Display Types
  • Videos Standards
  • Understanding Video Standards and Technologies

CompTIA A+ 220-901 Module 3
Custom Configurations and Networking Fundamentals

  • Standard Thick Clients
  • Audio/Video Editing Workstations
  • Virtualization Workstations
  • Gaming PCs
  • Home Theater PCs
  • Home Server PCs
  • Understanding Networking Principles
  • Identifying Common Network Hardware
  • Network Interface Cards (NICs)

CompTIA A+ 220-901 Module 4
TCP/IP, Wireless and SOHO Networks

  • Understanding TCP/IP
  • TCP/IP Structure
  • IP Addressing
  • Understanding Wireless Networks
  • 802.11 Networking Standards
  • 802.11 Devices
  • Wireless Encryption Methods
  • Installing and Configuring SOHO Networks
  • Configuring a Wireless Router

CompTIA A+ 220-901 Module 5
Laptops and Mobile Devices

  • Understanding Laptop Architecture
  • Laptops vs. Desktops
  • Disassembling and Reassembling Laptops
  • Understanding Mobile Devices
  • Tablets and Smartphones
  • GPS
  • Wearable Technology Devices

CompTIA A+ 220-901 Module 6
Printers and Hardware Troubleshooting

  • Understanding Print Technologies and Imaging Processes
  • Impact Printers
  • Installing and Configuring Printers
  • Printer Interface Components
  • Troubleshooting Core Hardware Issues
  • Troubleshooting Mobile Devices, Printers and Networking

Outline: A+ 220-902


CompTIA A+ 220-902 Module 7
Operating System Administration

  • Understanding Operating Systems
  • Operating System Terms and Concepts
  • Going Virtual
  • Control Panel
  • Computer Management
  • Window System Configuration Tools
  • Administration Tools
  • Disk Management

CompTIA A+ 220-902 Module 8
Working with Windows 7 and 8/8.1

  • Installing Windows 8
  • Windows 8 Boot Methods
  • Windows 7 Edition
  • Upgrading Editions
  • Windows 7 Administrative Tools
  • Unique Control Panel Utilities
  • Networking and Windows 7


CompTIA A+ 220-902 Module 9
Working with Windows Vista and Mac OS and Linux

  • Installing Windows Vista
  • The Windows Vista Boot Sequences
  • Windows Vista Administrative Tools
  • Distinctive Utilities
  • Networking and Windows Vista
  • Best Practices with Mac OS and Linux
  • Basic Linux Commands

CompTIA A+ 220-902 Module 10
Security, Network Services, Cloud Computing and Virtualization

  • Common Prevention Methods
  • Common Security Threats
  • Workstation Security Best Practices
  • Working with Windows OS Security Settings
  • Mobile Device Security
  • Destruction and Disposal Methods
  • Securing a SOHO Network (Wireless & Wired)
  • Internet Appliances

CompTIA A+ 220-902 Module 11
Mobile Operating Systems and Connectivity

  • Understanding Mobile Operating Systems
  • Sensors and Calibration
  • Network Connectivity and Email
  • Cellular Data Connections
  • Wi-Fi and Bluetooth Connectivity
  • Mobile Device Synchronization
  • Synching Apple IOS and Android Devices
  • Software Installation

CompTIA A+ 220-902 Module 12
Troubleshooting Theory, OSs, Security and Operational Procedures

  • Establishing a Theory
  • Troubleshooting Operating Systems
  • Troubleshooting Mobile Issues
  • Troubleshooting Mobile Security Issues
  • Understanding Safety Procedures
  • Understanding Environmental Controls
  • Understanding Policies, Licensing and Privacy
  • Demonstrating Professionalism
     

**Outlines are subject to change, as courses and materials are updated.**

CompTIA Network +

CompTIA Network+ Module 1
Networking Concepts

  • Introduction to Networks
  • Physical Network Topologies
  • Topology Selection, Backbones, and Segments
  • Open Systems Interconnection Specifications
  • Internetworking Models
  • OSI Reference Model
  • Introduction to Encapsulation
  • Modulation Techniques

CompTIA Network+ Module 2
Networking Topologies and Ethernet Specifications

  • Physical Media
  • Cable Properties
  • Wiring Standards
  • Installing Wiring Distributions
  • Network Basics
  • Ethernet Basics
  • Ethernet at the Data Link Layer
  • Ethernet at the Physical Layer
  • Ethernet over Other Standards

CompTIA Network+ Module 3
Networking Devices and Internet Protocol

  • Common Network Connectivity Devices
  • Specialized Devices
  • Planning and Implementing a Basic SOHO Network
  • Switches and Bridges at the Data Link Layer
  • Hubs at the Physical Layer
  • Environmental Considerations
  • Introducing TCP/IP
  • TCP/IP and the DoD Model
  • The Host-to-Host Layer Protocols
  • The Internet Layer Protocols
  • Data Encapsulation

CompTIA Network+ Module 4
IP Addressing, Subnetting and Troubleshooting

  • IP Terminology
  • The Hierarchical IP Addressing Scheme
  • IPv4 Address Types
  • Internet Addressing
  • Internet Protocol Version 6 (IPv6)
  • Subnetting Basics
  • Troubleshooting IP Addressing
  • Introduction to Network Address Translation (NAT)
  • How NAT Works

CompTIA Network+ Module 5
IP Routing and Routing Protocols

  • Routing Basics
  • The IP Routing Process
  • Testing Your IP Routing Understanding
  • Static and Dynamic Routing
  • Routing Protocol Basics
  • Distance Vector Routing Protocols
  • Link State Routing Protocols
  • High Availability
  • Hot Standby Router Protocol (HSRP)
  • IPv6 Routing Protocols

CompTIA Network+ Module 6
Virtual LANs and Wireless Networking

  • Networking Before Layer 2 Switching
  • Switching Services
  • Spanning Tree Protocol
  • Virtual LANs
  • VLAN Trunking Protocol
  • Introduction to  Wireless Technology
  • The 802.11 Standards
  • Comparing 802.11 Standards
  • Wireless Network Components
  • Installing a Wireless Network

CompTIA Network+ Module 7
Authentication and Network Threats

  • Security Filtering
  • Managing User Account and Password Security
  • Single Sign-On
  • Multifactor Authentication
  • User-Authentication Methods
  • Recognizing Security Threats
  • Vulnerabilities
  • Understanding Mitigation Techniques
  • Policies and Procedures
  • Anti-Malware Software

CompTIA Network+ Module 8
Physical Security and Wide Area Networks

  • Using Hardware and Software Security Devices
  • Defining Firewalls
  • Firewall Technologies
  • Firewalls at the Application Layer vs the Network Layer
  • Scanning Services
  • Intrusion Detection
  • VPN Concentrators
  • What’s a WAN?
  • T-Series Connections
  • Transmission Media

CompTIA Network+ Module 9
Troubleshooting Tools, Software and Hardware

  • Protocol Analyzers
  • Throughput Testers
  • Connectivity Software
  • Using the Address Resolution Protocol
  • Understanding Network Scanners
  • Port Scanners
  • Wi-Fi Analyzer
  • Baseline
  • Network Monitoring and Logging
  • Identifying Hardware Tools

CompTIA Network+ Module 10
Network Troubleshooting, Management and Monitoring

  • Narrowing Down the Problems
  • Troubleshooting Steps
  • Troubleshooting Tips
  • Establish a Theory
  • Software Configuration
  • Viruses
  • Managing Network Documentation
  • Network Monitoring
  • Network Optimization

 

**Outlines are subject to change, as courses and materials are updated.**

CompTIA Security+

CompTIA Security+ Module 1
Risk, Monitoring, and Diagnosing Networks

  • Risk Related Concepts
  • Control Types
  • False Positives and Negatives
  • Risk Management
  • Implementing Policies
  • Understanding Control Types
  • Alarms
  • Alerts
  • Trends
  • Security Posture

CompTIA Security+ Module 2
Devices, Infrastructure, and Access Control

  • Mastering TCP/IP
  • OSI Resilience
  • Working with TCP/IP Suite
  • IPv4 and IPv5
  • Encapsulation
  • Protocols and Services
  • Securing Workstations
  • Access Control Basics
  • Identity Management
  • Network Access Control

CompTIA Security+ Module 3
Protecting the Wireless Networks and Securing the Cloud

  • Wireless Systems
  • Lightweight Extensible Authentication Protocol
  • Wireless Attacks
  • Access Points
  • Classifying Information
  • Private Cloud
  • Security and the Cloud
  • Host Availability
  • Sandboxing
  • Cloud Storage

CompTIA Security+ Module 4
Host, Data, Cryptography and Application Security

  • Application Hardening
  • Fuzzing
  • Secure Coding
  • Host Security
  • Database Technologies
  • Cryptography Overview
  • Modern Cryptography
  • Rainbow Tables and Salt
  • Key Stretching
  • Wi-Fi Encryption

CompTIA Security+ Module 5
Malware, Vulnerabilities, Social Engineering and Threats

  • Understanding Malware
  • Surviving Viruses
  • Types of Viruses
  • Spoofing Attacks
  • Understanding Social Engineering
  • Types of Social Engineering Attacks
  • What Motivates an Attack?
  • The Principles Behind Social Engineering
  • Social Engineering Attack Examples
  • Understanding Physical Security

CompTIA Security+ Module 6
Security Administration and Disaster Recovery

  • Understanding Physical Security
  • Third-Party Integration
  • Transitioning
  • Understanding Business Continuity
  • Impact Analysis
  • The Health Insurance Portability and Accountability Act
  • The Gramm-Leach-Bliley Act
  • The Computer Fraud and Abuse Act
  • Penetration Testing
  • Vulnerability Scanning 

**Outlines are subject to change, as courses and materials are updated.**

Better Interpersonal Communication

Better Interpersonal Communication Module 1
Introduction to Communication

Because it’s such a commonplace activity, we usually don’t think about how we communicate too much. However, the power of effective, persuasive communication should never be underestimated. Your success in any number of settings—in your relationships, in school, on the job, and as a member of society— hinges on your ability to master the full communication process. Our first module discusses the basics of verbal and nonverbal communication, as well as uses and misuses.

  • Why We Communicate
  • Verbal Communication
  • Nonverbal Communication
  • Uses and Misuses
  • Cultural Differences and Language

Better Interpersonal Communication Module 2
Listening, Self-Esteem, and Self-Disclosure

Listening is the learned process of hearing, attending, evaluating, retaining, and responding to verbal and nonverbal messages. In this module we will learn more about each stage of the listening process: review both the benefits to listening, as well as the challenges to effective listening; and explore the ways in which you can improve your listening skills. We’ll also discuss the principles behind self-concepts and self-disclosure.

  • Listening Process
  • Benefits to Listening
  • Steps for Improving Your Listening Skills
  • Self-Concepts
  • Self-Disclosure

Better Interpersonal Communication Module 3
Personality Styles and Perception

Do you notice that you act in different ways around certain people? Perhaps you act inhibited around your supervisor, but you wish you could act confident like you do around your co-workers and other colleagues. In other situations, you act polite and deferential around acquaintances, but may wish you could act more sociable like you do around your friends. In this module, we’ll discuss how personality styles effect communication as well as the perception process. Finally, we’ll explore the basics behind defense mechanisms.

  • How Does Personality Style Effect Communication?
  • Physiological and Psychological Factors of Perception
  • Challenges to the Perception Process
  • What is Defensiveness?
  • Defense Mechanisms

Better Interpersonal Communication Module 4  
Conflict and Electronic Communication

Interpersonal conflict occurs in interactions where there are real or perceived incompatible goals, scarce resources, or opposing viewpoints. We’ll discuss types of conflict and conflict styles in our final module, as well as characteristics of electronic communication.

  • What is Conflict and What Contributes to It?
  • Types of Conflict
  • Conflict Styles
  • What is Electronic Communication?
  • Characteristics and Misuses of Electronic Communication

Personal Excellence

Personal Excellence Module 1
Your Mission and Vision in Life

In week one, we will learn what a strategic plan is and why you need one in your life. We will also go over the finding your main purpose in life and how to take the steps to reaching that goal of success.

  • Life Strategic Plan
  • Why Have a Strategic Plan
  • Find Your Purpose
  • Your Personal Mission
  • Your Vision of Success

Personal Excellence Module 2
Success Factors in Life

This week we will look at what it is that you need in order to succeed. So many times we are pulled way and distracted by menial things and our success is deferred.

  • Critical Success Factors
  • Finding Your Strengths
  • Finding Your Weaknesses
  • Finding Your Opportunities
  • Finding Your Threats

Personal Excellence Module 3
Steps to Success

What goals would you like to set for yourself? This week we will study how we can implement goals and follow through on accomplishing them. We will touch on time management and how happiness is sometimes left out of our daily schedules.

  • Setting Goals
  • SMART Goals
  • Time and Emotions Study
  • Time Management
  • What Makes You Happy

Personal Excellence Module 4
Creating Your Simplementation Plan

In our final week we will discuss how to select our successful strategies and how to implement them. We will also go over what happens when you are overwhelmed, or feel like there isn’t enough time – there are strategies to help overcome these obstacles. Finally, we will learn how to create our own Simplementation plan and apply it to everyday life.

  • Selecting Successful Strategies
  • Implementing Strategies Into a Plan
  • How to Prioritize
  • Overcoming Obstacles
  • How to Create a Simplementation Plan

All course materials included.

CompTIA A+

Upon successful completion of this course, students will be prepared to sit for the CompTIA A+ 220-901 & 220-902 certification exams.

CompTIA Network +

Upon successful completion of this course, students will be prepared to sit for the CompTIA Exam N10-007: CompTIA Network+ certification exam.

CompTIA Security+

Upon successful completion of this course, students will be prepared to sit for the CompTIA Exam SY0-501: CompTIA Security+ certification exam.

Service by Telephone

 International Association for Continuing Education and Training (IACET)

Ed4Online has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, Ed4Online has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of the Accredited Provider status, Ed4Online is authorized to offer IACET CEUs for courses and programs that qualify under the ANSI/IACET Standard.

The Continuing Education Unit (CEU) was created by IACET as a measurement of continuing education. One (1) IACET CEU is equal to ten (10) contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction. Under IACET's care, the IACET CEU has evolved from a quantitative measure to a hallmark of quality training and instruction. For more information on IACET, visit www.iacet.org.

Email Etiquette

 International Association for Continuing Education and Training (IACET)

Ed4Online has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, Ed4Online has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of the Accredited Provider status, Ed4Online is authorized to offer IACET CEUs for courses and programs that qualify under the ANSI/IACET Standard.

The Continuing Education Unit (CEU) was created by IACET as a measurement of continuing education. One (1) IACET CEU is equal to ten (10) contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction. Under IACET's care, the IACET CEU has evolved from a quantitative measure to a hallmark of quality training and instruction. For more information on IACET, visit www.iacet.org.

What is Customer Service?

 International Association for Continuing Education and Training (IACET)

Ed4Online has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, Ed4Online has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of the Accredited Provider status, Ed4Online is authorized to offer IACET CEUs for courses and programs that qualify under the ANSI/IACET Standard.

The Continuing Education Unit (CEU) was created by IACET as a measurement of continuing education. One (1) IACET CEU is equal to ten (10) contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction. Under IACET's care, the IACET CEU has evolved from a quantitative measure to a hallmark of quality training and instruction. For more information on IACET, visit www.iacet.org.

Having a Customer Focus

 International Association for Continuing Education and Training (IACET)

Ed4Online has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, Ed4Online has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of the Accredited Provider status, Ed4Online is authorized to offer IACET CEUs for courses and programs that qualify under the ANSI/IACET Standard.

The Continuing Education Unit (CEU) was created by IACET as a measurement of continuing education. One (1) IACET CEU is equal to ten (10) contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction. Under IACET's care, the IACET CEU has evolved from a quantitative measure to a hallmark of quality training and instruction. For more information on IACET, visit www.iacet.org.

 International Association for Continuing Education and Training (IACET)

Ed4Online has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, Ed4Online has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of the Accredited Provider status, Ed4Online is authorized to offer IACET CEUs for courses and programs that qualify under the ANSI/IACET Standard.

The Continuing Education Unit (CEU) was created by IACET as a measurement of continuing education. One (1) IACET CEU is equal to ten (10) contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction. Under IACET's care, the IACET CEU has evolved from a quantitative measure to a hallmark of quality training and instruction. For more information on IACET, visit www.iacet.org.

Internet Connection

  • Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

 

Hardware Requirements

  • Processor - 2GHz Processor or Higher
  • Memory - 1 GB RAM Minimum Recommended

While our courses are accessible through multiple mobile learning platforms, some courses may include a CD or DVD with the Textbook, so you may need access to a computer with CD-ROM or DVD Drive.

 

PC Software Requirements

  • Operating Systems - Windows 7 or higher
  • Microsoft Office 2007 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers - Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • Kindle Reader App is needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • QuickTime, Windows Media Player &/or Real Player

 

MAC Software Requirements

  • Operating Systems - Mac OS x 10 or higher with Windows
  • Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers- Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • Kindle Reader App is needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • Apple QuickTime Media Player
  • Courses that include a CD-ROM or DVD may require an external drive and Parallels software to view.